Shipping & delivery

Status of this policy

This is a draft. The owner has not yet confirmed whether kits are collected at the centre or shipped (owner decision O8). The proposed default is collection at the centre.

Take-home kits

A physical take-home kit is included in the Premium plan only. Basic and Plus use shared classroom equipment and do not include a kit.

Proposed default: the kit is handed to the guardian or student at the centre after enrolment is confirmed. If shipping is offered later, delivery charges, timelines and serviceable pin codes will be stated before payment.

Digital resources

Digital worksheets, resources and joining instructions are sent by email to the guardian or college contact. They are normally available before the first session. If an email does not arrive, check the spam folder and then contact us.

Missing or damaged items

Tell us within a reasonable time of collection or delivery if a kit is missing parts or arrives damaged. Email hello@kausala.in with the student's name, the kit level and a photo where possible. We will replace missing or damaged parts or explain the next step.