Refund & cancellation

Status of this policy

This is a draft. The refund window, deductions and processing times are proposed defaults and must be confirmed by the owner and legal adviser before launch.

School Program

Proposed default: a guardian may request a refund within 7 days of payment and before the first session of the level. We may deduct payment-provider charges that are not returned to us.

After sessions have started, refunds are considered case by case, taking into account sessions already delivered and any take-home kit supplied. Please tell us about a medical or family emergency; we will try to offer a batch transfer before a refund.

If we cancel a level and cannot offer a reasonable alternative, we will refund the fee for sessions not delivered.

College Program

College bookings are governed by the written proposal and any advance-payment terms agreed with the college. Cancellation or rescheduling by the college may affect costs already committed for kits, travel and trainers.

If Kausala cancels an agreed workshop and cannot reschedule, advance payments for undelivered sessions are refunded.

How to request

Email hello@kausala.in with the student or college name, the payment date, the amount and the reason. We may ask for the payment reference. Keep the receipt.

We will acknowledge the request and explain the decision. Approved refunds are returned to the original payment method; processing time depends on the provider ([processing time]).

Chargebacks

Please contact us before raising a chargeback. We will try to resolve the issue directly and provide the records needed.